Your questions, answered.
At Hustle Up Moving, we believe that moving should be stress-free and transparent. We've gathered the most common questions our customers ask about our services, pricing, and what to expect on moving day. Our goal is to provide clear, helpful answers so you feel confident and prepared for your upcoming move in Des Moines, Iowa, and beyond. Explore our FAQs to get the information you need, or contact us directly for personalized assistance.
Frequently asked questions
Moving can bring up a lot of questions, and we're here to provide the answers. From understanding our pricing structure to knowing how to prepare your home and belongings, this section covers everything you need to know. We pride ourselves on clear communication and making your moving experience as smooth as possible.
How much will my move cost?
The cost of your move depends on several factors, including the size of your home, the distance of the move, the amount of items, and any additional services you require like packing or TV mounting. We provide clear, upfront quotes so you can budget effectively. For a precise estimate, we recommend getting a free, no-obligation quote from us.
Do you charge hourly or a flat rate?
We typically charge an hourly rate for local residential moves, which covers our crew and truck. Long-distance moves or specialized services may be quoted at a flat rate. Our team will clearly explain the pricing structure during your quote, ensuring you understand how your final cost is determined. We aim for complete clarity to build your trust.
Are there any hidden fees?
Absolutely not. We believe in complete transparency. All potential charges, such as those for stairs, long carries, fuel, weekend rates, or heavy items (like safes or pianos), will be discussed and included in your quote upfront. We want you to avoid any surprises on moving day.
How can I lower the cost of my move?
You can often reduce your moving costs by being well-prepared. This includes having all items packed and boxes sealed, disassembling furniture, decluttering before the move, and moving during off-peak times like weekdays. We're happy to offer tips tailored to your specific situation during your consultation.
Do you require a deposit?
Yes, a deposit is typically required to secure your moving date. The amount and refundability will be clearly outlined in your booking agreement. The remaining balance is usually due on moving day. This helps us ensure your scheduled service and shows your commitment.
How accurate is the estimate?
Our estimates are based on the information you provide and our extensive experience. While we strive for high accuracy, the final cost can vary if the scope of work changes (e.g., more items than expected, unforeseen access issues). We communicate any potential changes immediately to ensure full transparency.
What time will you arrive on moving day?
We provide a clear arrival window for your move. You'll receive a confirmation the day before, and our crew will call or text you when they are on their way to provide a more precise ETA. This helps reduce anxiety and ensures you're ready for our team.
What should I have packed?
For an efficient move, all personal belongings should be packed and sealed in boxes. We recommend you pack everything unless you've opted for our professional packing services. Loose items, clothes in drawers, and disassembled furniture parts should be securely contained. We can assist with furniture disassembly and reassembly upon request.
What should I NOT pack?
For safety and security reasons, please do not pack hazardous materials (like paint, propane tanks, cleaning chemicals), important documents (passports, deeds), jewelry, valuables, cash, or medications. These items should be transported by you personally. Our team can advise you further during your move consultation.
Do I need to be there the whole time?
While you don't need to be physically present for every minute, we do require you or a designated adult representative to be available at both the origin and destination locations. This ensures you can answer questions, confirm items, and sign any necessary paperwork.
How long will the move take?
The duration of your move depends on several factors, including the volume of items, accessibility of locations, and distance. We will provide an estimated time range during your quote. This helps you plan for important coordination like closing times, elevator reservations, or childcare.
What can I do to make things go faster?
To expedite your move, ensure pathways are clear, boxes are labeled, and parking is arranged if possible. Having a designated area for "do not move" items is also helpful. Our movers appreciate these preparations as it allows them to work more efficiently.
Will my furniture get damaged?
Your belongings are our top priority. We use protective padding, shrink wrap, proper lifting techniques, and specialized equipment (dollies, straps) to safeguard your furniture. Items are securely loaded to prevent shifting during transit, minimizing the risk of scratches, tears, or breakage. Our team is trained for careful handling.
What about fragile items?
We handle fragile items like TVs, glass, mirrors, and artwork with extreme care. We recommend professional packing for these items, using appropriate wrapping and specialized boxes. All fragile boxes are clearly labeled and handled with extra attention to ensure they arrive safely at your new location.
Will my walls and floors be protected?
Yes, we take precautions to protect your home. Our movers are trained to carefully maneuver items to prevent damage to walls, door frames, and floors. We use floor runners and corner guards as needed, demonstrating our professionalism and respect for your property.
Are you available on my move date?
Availability can vary, especially for popular times like weekends or month-ends. We recommend contacting us as soon as you know your desired move date. We do our best to accommodate short-notice moves, but booking in advance ensures you get your preferred date.
How far in advance should I book?
We recommend booking at least 2-4 weeks in advance, especially during peak moving seasons (summer) or for weekend dates. For end-of-month moves, booking a month or more ahead is ideal. This gives you the best chance of securing your desired date and time.
What time slots do you offer?
We typically offer morning and afternoon slots. Specific arrival times are confirmed closer to your move date, along with an arrival window. We understand the importance of timing for coordinating with other services like lease signings or cleaning, and we'll work with you to find the best fit.
How do I secure my date?
Once you've received your quote and are ready to book, we will guide you through our simple booking process. This usually involves reviewing and signing a service agreement and providing a deposit. This secures your moving date and gives you peace of mind.
What if my date changes?
We understand that plans can change. Please notify us as soon as possible if your move date needs to be rescheduled. Our rescheduling policy will be outlined in your service agreement, including any potential fees or notice requirements. We aim to be as flexible as possible to accommodate your needs.
Ready to make your move easy?
Have more questions, or ready to get started? Hustle Up Moving is here to provide exceptional residential, commercial, and specialty moving services across Des Moines, Iowa. Let us handle the heavy lifting and logistical challenges, so you can focus on settling into your new space. Get in touch with our friendly team today!